Terms of service

BRIDALLY.CO.ZA TERMS OF SERVICE

Effective Date: 13 August 2026
Last Updated: 13 August 2026

Welcome to Bridally.co.za (“Bridally”, “we”, “us” or “our”).

These Terms of Service (“Terms”) govern your use of the Bridally website, online store and all products and services made available through it.

By accessing Bridally.co.za, creating an account, placing an order, downloading a product or otherwise using our website, you agree to these Terms.

If you do not agree to these Terms, please do not use the website or purchase our products.

1. ABOUT BRIDALLY

Bridally is an online wedding-planning brand offering digital products designed to help couples plan, organise and manage their weddings.

Our products may include, without limitation:

  • Wedding planners;

  • Wedding checklists;

  • Budget planners;

  • Guest-list templates;

  • Seating-plan templates;

  • Wedding timelines;

  • Spreadsheet templates;

  • Printable planners;

  • Digital workbooks;

  • Checklists;

  • Guides;

  • Planning worksheets;

  • Canva templates;

  • PDF products;

  • Digital stationery; and

  • Other digital wedding-planning resources.

All products offered through Bridally.co.za are subject to these Terms unless separate terms are provided for a particular product.

2. DEFINITIONS

For purposes of these Terms:

“Bridally”, “we”, “us” or “our” means the business operating Bridally.co.za.

“Customer”, “you” or “your” means the person purchasing or using a Bridally product.

“Digital Product” means any downloadable, electronic, digital or online product sold or provided by Bridally.

“Website” means Bridally.co.za and any associated Bridally webpages, checkout pages or digital product delivery systems.

“Order” means an order placed by you to purchase a Digital Product.

“Personal Use” means use by the individual purchaser for their own wedding or personal wedding-planning purposes.

3. USING OUR WEBSITE

You agree to use Bridally.co.za lawfully and responsibly.

You may not use the Website:

  • For fraudulent purposes;

  • To attempt to gain unauthorised access to our systems;

  • To interfere with the operation or security of the Website;

  • To copy or reproduce our products or content without permission;

  • To distribute purchased Digital Products to third parties;

  • To resell or commercially exploit our Digital Products without permission;

  • To impersonate another person;

  • To upload malicious software;

  • To infringe our intellectual property rights or those of another person; or

  • In any manner that violates applicable law.

We reserve the right to restrict or terminate access to the Website where reasonably necessary to protect Bridally, our customers or our systems.

4. DIGITAL PRODUCTS

All products sold by Bridally are digital unless expressly stated otherwise.

Digital Products may be supplied in formats including:

  • PDF;

  • Microsoft Excel;

  • Microsoft Word;

  • Canva;

  • Google Sheets;

  • Google Docs;

  • ZIP files;

  • images;

  • spreadsheets;

  • downloadable documents; or

  • other digital formats.

The exact format and contents of each product will be described on the relevant product page.

You are responsible for checking the product description, format, compatibility and requirements before purchasing.

5. PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that product descriptions, images, previews and other information on the Website are accurate.

However, because Digital Products may be displayed differently depending on your device, screen, software, printer or application, we cannot guarantee that colours, fonts, formatting or other visual elements will appear exactly as shown in product previews.

Product previews may contain examples, mock-ups or watermarks and may not represent the exact final file.

6. ORDERS

When you place an Order, you are making an offer to purchase the selected Digital Product.

An Order is subject to acceptance and successful payment.

We reserve the right to refuse or cancel an Order where reasonably necessary, including where:

  • payment has not been successfully processed;

  • a product was incorrectly listed;

  • there has been a technical or pricing error;

  • we reasonably suspect fraudulent activity; or

  • the product is unavailable.

If we cancel an Order after you have paid, we will provide any refund required by applicable law.

7. PRICES

All prices displayed on Bridally.co.za will be stated in South African Rand unless otherwise indicated.

Where applicable, prices will include VAT or other taxes required by law.

Any applicable payment-processing charges or additional costs will be disclosed before checkout where required.

We reserve the right to change prices at any time.

A price change will not affect an Order that has already been accepted and paid for, except where an Order is cancelled because of an obvious pricing or technical error.

8. PAYMENT

Payment must be completed using the payment methods made available at checkout.

You authorise the relevant payment provider to process the amount displayed at checkout.

Bridally does not store full payment-card information where payment processing is handled by an independent payment provider.

Payment information may be processed by third-party payment providers in accordance with their own terms and privacy policies.

9. DIGITAL DELIVERY

After successful payment, your Digital Product may be delivered by:

  • an immediate download;

  • email;

  • a customer account;

  • a download link;

  • a third-party digital delivery service; or

  • another electronic delivery method specified at checkout.

You are responsible for providing a valid email address where email delivery is used.

You should download and securely store your purchased files after receiving them.

Bridally is not responsible for a customer's inability to access a product due to:

  • an incorrect email address supplied by the customer;

  • an unsupported device;

  • incompatible software;

  • insufficient storage;

  • internet connectivity problems;

  • the customer's failure to download or save the product; or

  • changes to third-party software or platforms.

If you experience a genuine technical problem accessing a purchased product, please contact us at the support address provided on Bridally.co.za.

10. DIGITAL PRODUCT ACCESS

Unless otherwise stated on the product page, Digital Products are licensed to you for personal use and are not sold to you with ownership of Bridally's underlying intellectual property.

A purchase gives you a limited licence to use the purchased Digital Product in accordance with these Terms.

You may not share your download link or purchased files publicly or with people who have not purchased the relevant product.

11. PERSONAL USE LICENCE

Unless a product specifically states otherwise, you may:

  • Download the purchased product;

  • Save a copy for your personal records;

  • Print copies for your own wedding;

  • Fill in, edit or customise the product for your own wedding;

  • Make reasonable personal-use copies; and

  • Use the completed planner or template for your own wedding-planning purposes.

You may not:

  • Resell the Digital Product;

  • Give the original editable file to another person;

  • Upload the product to a public website;

  • Share the product in Facebook groups, WhatsApp groups, Telegram groups or similar communities;

  • Upload the product to file-sharing websites;

  • Sell completed or substantially copied versions of the product;

  • Use the product to create competing commercial products;

  • Claim the product or its underlying design as your own;

  • Remove copyright or ownership notices where applicable; or

  • Distribute the product for free or for payment.

12. CANVA AND THIRD-PARTY PLATFORM PRODUCTS

Some Bridally products may be designed for use with third-party platforms such as Canva, Google Workspace, Microsoft Office or other software.

Where a product requires a third-party platform, you may need your own account with that platform.

Bridally does not own or control third-party platforms.

We do not guarantee that third-party platforms will:

  • remain available;

  • maintain the same features;

  • support a particular file format;

  • maintain compatibility; or

  • remain free of charge.

Your use of third-party platforms is subject to their respective terms and policies.

Where a Bridally product contains third-party elements, fonts, graphics, photographs or other licensed material, your use may also be subject to the applicable licence restrictions.

13. INTELLECTUAL PROPERTY

All intellectual property rights in Bridally's original Digital Products, Website, branding, designs, graphics, text, layouts, templates and other materials remain the property of Bridally or our licensors unless expressly stated otherwise.

Your purchase does not transfer ownership of Bridally's copyright or other intellectual property to you.

You receive only the licence expressly granted by these Terms.

Bridally reserves all rights not expressly granted.

14. COPYRIGHT

You may not reproduce, distribute, publish, commercially exploit or create derivative products from Bridally's Digital Products except where expressly permitted by these Terms or by applicable law.

Unauthorised sharing, resale or redistribution may constitute copyright infringement.

If you believe that content on the Website infringes your intellectual property rights, please contact us with sufficient information for us to investigate the matter.

15. REFUNDS AND CANCELLATIONS

Because our products are digital, refunds and cancellations may be subject to specific rules applicable to electronic transactions and digital products.

Nothing in these Terms is intended to remove or restrict any consumer right that cannot lawfully be excluded.

Where applicable law gives you a cancellation, cooling-off, refund or other statutory right, that right remains unaffected.

Where you have voluntarily agreed to immediate electronic delivery or access to a Digital Product, applicable statutory exceptions may affect cancellation rights depending on the circumstances of the transaction.

If a product is defective, materially different from its description, inaccessible due to a problem caused by Bridally, or otherwise gives rise to a remedy under applicable law, please contact us so that we can investigate and provide the appropriate remedy.

We may, at our discretion and subject to applicable law, offer refunds or replacements in circumstances beyond our legal obligations.

16. TECHNICAL PROBLEMS

If you cannot access or download a purchased product because of a technical problem caused by Bridally, please contact us.

We will make reasonable efforts to:

  • identify the problem;

  • restore access;

  • provide another download link;

  • provide a replacement file; or

  • provide another appropriate remedy.

Before contacting us, please check your spam or junk folder and ensure that you are using the email address associated with your Order.

17. NO GUARANTEE OF RESULTS

Our Digital Products are planning tools and resources.

They are not a guarantee that your wedding will:

  • remain within a particular budget;

  • occur according to a particular schedule;

  • meet a particular planning objective; or

  • have any particular outcome.

Wedding costs, supplier prices, availability and other circumstances can change.

You remain responsible for making your own decisions and verifying information relevant to your wedding.

18. THIRD-PARTY INFORMATION

Some templates or planners may contain examples, suggested budgets, timelines, calculations, recommendations or other informational content.

Such information is provided for general planning purposes only.

You should independently verify:

  • supplier pricing;

  • venue requirements;

  • legal requirements;

  • marriage requirements;

  • payment obligations;

  • deadlines;

  • travel requirements; and

  • any other information that may affect your wedding.

Bridally does not provide legal, financial, tax or professional advice unless expressly stated otherwise.

19. WEBSITE CONTENT

We may update, change, remove or add Website content and Digital Products from time to time.

We do not guarantee that every product will remain available indefinitely.

If you have purchased a product, we will use reasonable efforts to maintain access to that product for a reasonable period, subject to the nature of the product and any specific access terms displayed at purchase.

20. PERSONAL INFORMATION AND POPIA

Bridally respects your privacy.

We may collect and process personal information such as:

  • your name;

  • email address;

  • billing information;

  • transaction information;

  • account information;

  • communications with us;

  • technical information; and

  • other information you provide when using our Website.

We process personal information in accordance with applicable South African data-protection law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Our Privacy Policy explains:

  • what information we collect;

  • why we collect it;

  • how we use it;

  • when we share it;

  • how we protect it;

  • how long we retain it; and

  • how you can exercise applicable rights.

POPIA establishes requirements for the lawful processing and protection of personal information by private and public bodies.

21. MARKETING

Where permitted by applicable law, we may send marketing communications relating to:

  • Bridally products;

  • wedding planning;

  • promotions;

  • new products;

  • discounts;

  • competitions;

  • useful wedding content; and

  • other relevant offerings.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided.

Essential transactional and service communications may still be sent where necessary.

22. REVIEWS AND TESTIMONIALS

If Bridally allows customers to submit reviews or testimonials, you agree that your submission must be truthful and based on your genuine experience.

You must not submit:

  • fake reviews;

  • misleading testimonials;

  • reviews on behalf of another person without permission;

  • defamatory material; or

  • content that infringes another person's rights.

By submitting a review or testimonial, you grant Bridally permission to display it on our Website and in our marketing materials, subject to applicable law.

23. AFFILIATE AND THIRD-PARTY LINKS

The Website may contain links to third-party websites or services.

Some links may be affiliate links, meaning Bridally may receive a commission if you make a purchase through the link.

Where applicable, this will not increase the price you pay unless otherwise stated.

Bridally is not responsible for third-party websites, products, services, content, privacy practices or terms.

24. WEBSITE SECURITY

We take reasonable measures to protect the Website and information processed through it.

However, no online service can be guaranteed to be completely secure.

You acknowledge that internet-based services may be affected by circumstances outside our reasonable control.

You must not attempt to compromise, disrupt or gain unauthorised access to the Website or its systems.

25. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Bridally will not be liable for indirect, incidental, special or consequential loss arising from your use of the Website or Digital Products.

This may include loss arising from:

  • inability to access the Website;

  • incompatibility with third-party software;

  • internet or technical failures;

  • loss of files stored by you;

  • misuse of a Digital Product;

  • third-party platform changes; or

  • circumstances beyond Bridally's reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under South African law.

Nothing in these Terms limits any consumer right or remedy that applicable law requires us to provide.

26. INDEMNITY

To the extent permitted by law, you agree to indemnify Bridally against claims, losses, liabilities, damages and reasonable costs arising from your:

  • breach of these Terms;

  • unlawful use of the Website;

  • unauthorised distribution of Digital Products;

  • infringement of intellectual property rights;

  • fraudulent conduct; or

  • violation of applicable law.

This clause does not apply to the extent that the relevant loss was caused by Bridally's own unlawful conduct or where an indemnity cannot legally be imposed.

27. TERMINATION

You may stop using Bridally.co.za at any time.

We may suspend or terminate your access to the Website where reasonably necessary, including where you:

  • materially breach these Terms;

  • engage in fraudulent conduct;

  • infringe our intellectual property;

  • distribute Digital Products without permission;

  • compromise Website security; or

  • otherwise misuse the Website.

Termination does not affect rights or obligations that arose before termination.

Any licence to use a Digital Product remains subject to these Terms.

28. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be published on Bridally.co.za with an updated “Last Updated” date.

Where required by law, we will provide appropriate notice of material changes.

Your continued use of the Website after updated Terms take effect constitutes acceptance of those Terms to the extent permitted by law.

29. ELECTRONIC TRANSACTIONS

Bridally conducts transactions electronically.

We will seek to provide the information required by applicable South African electronic-commerce legislation, including information relating to our identity, contact details, product descriptions, pricing, payment methods and applicable transaction terms.

Before completing an Order, customers should have an opportunity, where required by law, to review the transaction and correct errors.

30. CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy available to a consumer under applicable South African law.

Where a provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory provision will prevail to the extent of the conflict.

The Consumer Protection Act provides statutory consumer protections, including protections relating to unfair or prohibited contractual practices.

31. COMPLAINTS

If you have a complaint about a Digital Product, Order, payment, download or any other aspect of Bridally, please contact us using the contact details provided on Bridally.co.za.

Please include:

  • your full name;

  • Order number;

  • email address used for the purchase;

  • product purchased;

  • description of the problem; and

  • any relevant screenshots or supporting information.

We will endeavour to investigate and resolve legitimate complaints within a reasonable period.

32. GOVERNING LAW

These Terms are governed by the laws of the Republic of South Africa.

Subject to any mandatory consumer rights and applicable jurisdictional rules, disputes relating to these Terms or your use of Bridally.co.za will be subject to the jurisdiction of the South African courts.

33. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

34. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy, Cookie Policy and any additional terms expressly incorporated into a particular product or transaction, constitute the agreement governing your use of Bridally.co.za.

35. CONTACT INFORMATION

Bridally.co.za

Legal business name: [INSERT LEGAL ENTITY NAME]

Registration number: [INSERT, IF APPLICABLE]

Physical address: [INSERT]

Email: [INSERT]

Customer support: [INSERT]

Privacy enquiries: [INSERT]

Information Officer: [INSERT]

36. ACCEPTANCE

By using Bridally.co.za or purchasing a Digital Product, you acknowledge that you have read and understood these Terms and agree to be bound by them, subject to your rights under applicable law.

Bridally.co.za — Making wedding planning beautifully simple.