Shipping policy

BRIDALLY.CO.ZA — SHIPPING & DIGITAL DELIVERY POLICY

Last Updated: 13 August 2026

Bridally.co.za sells digital wedding planners, templates, checklists, spreadsheets, guides, printables and other digital products.

Because our products are delivered electronically, we do not currently ship physical products and no physical shipping fees apply to our Digital Products.

This Shipping & Digital Delivery Policy explains how your Bridally purchase is delivered.

1. DIGITAL PRODUCTS ONLY

Unless a product listing specifically states otherwise, all products purchased from Bridally.co.za are digital products.

Our Digital Products may include:

  • Wedding planners;

  • Wedding templates;

  • Wedding checklists;

  • Budget planners;

  • Guest-list templates;

  • Seating-plan templates;

  • Wedding timelines;

  • Printable planners;

  • PDF files;

  • Spreadsheet templates;

  • Canva templates;

  • Digital workbooks;

  • Guides; and

  • Other downloadable wedding-planning resources.

No physical product will be mailed to you.

2. HOW YOU RECEIVE YOUR PURCHASE

After your payment has been successfully processed, your Digital Product will generally be delivered electronically.

Depending on the product, delivery may take place through:

  • An immediate download page;

  • A download link sent by email;

  • Your Bridally customer account;

  • A third-party digital-product delivery service;

  • A Canva template link; or

  • Another electronic delivery method specified on the relevant product page.

The delivery method may vary between products.

Please review the individual product listing for any product-specific delivery information.

3. DELIVERY TIME

For products advertised as instant downloads, your Digital Product should generally become available shortly after successful payment.

In some circumstances, delivery may take a few minutes due to:

  • Payment-processing delays;

  • Email delivery delays;

  • Website traffic;

  • Technical issues;

  • Fraud or payment verification; or

  • Third-party service interruptions.

Please allow a reasonable period for electronic delivery before contacting us.

If you have not received your Digital Product after a reasonable period, please contact us at:

bridallyy@outlook.com

4. CHECK YOUR EMAIL

If your Digital Product is delivered by email, please check:

  • Your inbox;

  • Spam or junk folders;

  • Promotions or social folders; and

  • Any email filtering or security folders.

Please also ensure that you entered the correct email address during checkout.

5. INCORRECT EMAIL ADDRESS

You are responsible for providing an accurate email address when placing an Order.

If you accidentally provide an incorrect email address, please contact us as soon as possible.

Where reasonably possible, we will assist you in correcting the delivery details and accessing your purchase.

If a Digital Product has already been delivered to an email address that you incorrectly provided, we may need to verify your purchase before providing another download link.

6. DOWNLOAD LINKS

Some Digital Products may be delivered through a download link.

Download links may be subject to security measures, usage restrictions or expiry periods.

You must not:

  • Share your download link publicly;

  • Upload it to social media;

  • Post it in online groups;

  • Distribute it to other people; or

  • Use it to provide unauthorised access to the Digital Product.

If your legitimate download link has expired or is no longer working, please contact us.

7. CANVA TEMPLATES

Certain Bridally products may be supplied as Canva templates.

Where applicable, the product description will indicate that Canva is required.

To use a Canva-based product, you may need:

  • An internet connection;

  • A Canva account;

  • Access to Canva; and

  • Compatible browser or device software.

Bridally does not control Canva and cannot guarantee that Canva's features, pricing, availability, account requirements or functionality will remain unchanged.

If you experience difficulty accessing a Bridally Canva template, please contact us and we will make reasonable efforts to assist.

8. OTHER THIRD-PARTY SOFTWARE

Some products may require software or services such as:

  • Microsoft Excel;

  • Microsoft Word;

  • Google Docs;

  • Google Sheets;

  • Adobe Acrobat; or

  • Other third-party software or platforms.

Any relevant requirements should be stated on the applicable product page.

You are responsible for having the necessary software, account and compatible device to use the Digital Product.

9. DOWNLOAD PROBLEMS

If you have successfully purchased a product but are unable to download or access it because of a technical issue caused by Bridally, please contact us.

We will make reasonable efforts to:

  1. identify the problem;

  2. provide a replacement download link;

  3. provide an alternative delivery method; or

  4. provide another appropriate remedy where required by applicable law.

Please provide your Order number and the email address used for your purchase when contacting us.

10. FILE CORRUPTION OR DEFECTIVE FILES

If a file you receive is corrupted, incomplete or technically defective due to an issue on our side, please contact us.

We will endeavour to provide a corrected or replacement file.

Where a defect cannot reasonably be corrected, we will consider an appropriate remedy in accordance with our Return & Refund Policy and applicable South African law.

11. NO PHYSICAL SHIPPING

Bridally does not currently offer physical shipping for its Digital Products.

Accordingly:

  • No courier is used for ordinary Digital Products;

  • No physical parcel will arrive at your address;

  • No shipping address is required solely for digital delivery;

  • No physical shipping fee is charged for Digital Products; and

  • Tracking numbers are not provided for digital orders.

If Bridally introduces physical products in the future, a separate shipping policy or product-specific shipping terms may apply.

12. DELIVERY OUTSIDE SOUTH AFRICA

Because our products are delivered digitally, customers located outside South Africa may generally purchase and access Digital Products where the relevant product is available to them.

No international postage, customs duties or physical shipping charges apply to Digital Products.

You are responsible for ensuring that you have:

  • A compatible device;

  • Internet access;

  • Any required software or account; and

  • The ability to access the relevant third-party platform where applicable.

13. INTERNET AND DEVICE REQUIREMENTS

Electronic delivery requires an internet connection and a compatible device.

Bridally is not responsible for delivery failures caused solely by:

  • Your internet connection;

  • Your device;

  • Your email provider;

  • Your email settings;

  • Your spam filters;

  • Insufficient device storage;

  • Unsupported software;

  • Third-party platform outages; or

  • Other circumstances outside our reasonable control.

However, if you experience a genuine problem accessing a purchased Digital Product, please contact us and we will try to assist.

14. PAYMENT VERIFICATION

In certain circumstances, an Order may be subject to payment or security verification before the Digital Product is released.

This may happen because of:

  • Payment-provider requirements;

  • Fraud-prevention measures;

  • Unusual transaction activity; or

  • Other security checks.

This may result in a short delay in digital delivery.

15. FAILED PAYMENTS

If payment is unsuccessful, your Digital Product may not be delivered.

If your payment appears to have been deducted but your Order was not completed, please contact us with your transaction or Order details.

We will investigate the payment status and assist where reasonably possible.

16. ORDER RECORDS

After placing an Order, you should retain your Order confirmation and any download information provided to you.

Your Order information may also be available through your Bridally account or through communications sent to your email address, depending on the Website's functionality.

South African electronic-commerce legislation requires suppliers to provide consumers with appropriate information concerning electronic transactions, including the period within which goods will be delivered or services rendered and how consumers can access and maintain a record of the transaction.

17. DELIVERY DELAYS

Although most Digital Products are delivered electronically shortly after successful payment, delivery may occasionally be delayed because of circumstances beyond our reasonable control.

These may include:

  • Payment-provider outages;

  • Email-service interruptions;

  • Shopify or third-party platform outages;

  • Internet disruptions;

  • Cybersecurity incidents;

  • Technical maintenance; or

  • Other unforeseen technical problems.

If we become aware of a significant delivery issue, we will take reasonable steps to resolve it.

18. IF YOU DO NOT RECEIVE YOUR PRODUCT

If you have completed payment but have not received your Digital Product, please contact:

Email: bridallyy@outlook.com

Please provide:

  • Your full name;

  • Email address used at checkout;

  • Order number;

  • Product purchased; and

  • Approximate date and time of purchase.

We will investigate the issue and, where appropriate, resend or restore access to your purchase.

19. DIGITAL DELIVERY AND REFUNDS

Failure to receive a Digital Product does not automatically mean that a refund is required.

Where possible, we will first attempt to resolve the delivery issue and provide access to the product you purchased.

If the problem cannot reasonably be resolved, your rights will be considered in accordance with our Return & Refund Policy and applicable South African law.

Nothing in this Policy excludes or limits a consumer right or remedy that cannot legally be excluded or limited.

20. THIRD-PARTY DELIVERY SERVICES

Bridally may use third-party services to facilitate digital-product delivery.

These services may process information such as:

  • Your email address;

  • Order information;

  • Product purchased;

  • Download information; and

  • Technical information necessary to deliver the product.

Such processing is subject to applicable law and our Privacy Policy.

21. CUSTOMER RESPONSIBILITY

You are responsible for:

  • Providing accurate contact information;

  • Providing a valid email address;

  • Maintaining access to your email account;

  • Having a compatible device;

  • Maintaining an internet connection;

  • Having required third-party accounts or software; and

  • Safely storing your purchased Digital Products.

You should download and save your purchased files after receiving them.

22. NO CUSTOMS OR IMPORT FEES

Because Bridally's products are delivered electronically, there are no physical customs, import or international shipping charges associated with Digital Products.

However, customers outside South Africa are responsible for any taxes or charges that may independently apply to their purchase under the laws of their country of residence.

23. CHANGES TO THIS POLICY

We may update this Shipping & Digital Delivery Policy from time to time.

The latest version will be published on Bridally.co.za with the applicable “Last Updated” date.

Changes will not affect rights that have already accrued under applicable law.

24. CONTACT US

If you have questions about digital delivery or cannot access a product you purchased, please contact us.

Bridally.co.za

Email: bridallyy@outlook.com

Telephone: +27 66 254 1158

Physical address:

44 IQ Kaalfontein
Magaliesburg
Gauteng
1179
South Africa

BRIDALLY DIGITAL DELIVERY AT A GLANCE

Product type: Digital only

Physical shipping: Not applicable

Delivery method: Electronic download, email, account access or third-party digital delivery

Typical delivery: Shortly after successful payment for instant-download products

Shipping fee: None for Digital Products

International delivery: Available electronically where the product is offered

Delivery problems: Contact bridallyy@outlook.com for assistance

Refunds: See our Return & Refund Policy

Privacy: See our Privacy Policy

Terms: See our Terms of Service

Bridally.co.za
Making wedding planning beautifully simple.