Refund policy

BRIDALLY.CO.ZA — RETURN & REFUND POLICY

Effective Date: 13 August 2026
Last Updated: 13 August 2026

At Bridally.co.za, we sell digital wedding planners, templates, checklists, spreadsheets, guides and other downloadable products.

Because our products are delivered digitally, returns work differently from physical products. This Policy explains when refunds, replacements or other remedies may be available.

Nothing in this Policy is intended to exclude or limit any consumer right or remedy that cannot lawfully be excluded under South African law.

1. DIGITAL PRODUCTS

All Bridally products are digital unless expressly stated otherwise.

Digital Products may include:

  • Wedding planners;

  • Wedding templates;

  • Budget spreadsheets;

  • Guest-list templates;

  • Seating plans;

  • Checklists;

  • Timelines;

  • Printable planners;

  • Canva templates;

  • PDF documents;

  • Digital workbooks; and

  • Other downloadable wedding-planning resources.

Once a Digital Product has been successfully delivered or made available for download, it cannot be physically returned.

2. PLEASE CHECK YOUR PURCHASE BEFORE CHECKING OUT

We encourage you to carefully review the product page before purchasing.

Product pages may specify:

  • What is included;

  • File format;

  • Number of pages or templates;

  • Whether the product is editable;

  • Whether Canva or another third-party platform is required;

  • Software or account requirements;

  • What is and is not included; and

  • Any other important product information.

If you are unsure whether a product is suitable for your needs, please contact us before purchasing.

3. CHANGE OF MIND

Because Bridally sells digital products, we do not generally offer voluntary refunds simply because you have changed your mind, purchased the wrong product, or no longer require the product, subject always to any rights you may have under applicable South African law.

For example, a refund will not ordinarily be provided solely because:

  • You chose the wrong design;

  • You prefer another template;

  • Your wedding plans changed;

  • You no longer need the planner;

  • You purchased a product by mistake;

  • You did not use the product; or

  • You expected the product to contain features that were not stated on its product page.

However, this does not affect any statutory cancellation, refund or other consumer rights that may apply to your transaction.

4. STATUTORY CONSUMER RIGHTS

Bridally respects the rights afforded to consumers under applicable South African legislation.

The Electronic Communications and Transactions Act 25 of 2002 (ECTA) contains provisions dealing with electronic transactions and, where applicable, cooling-off rights. Section 44 provides for a seven-day cooling-off period in specified electronic transactions, subject to the exclusions contained in section 42(2).

Accordingly, nothing in this Policy is intended to contract out of a statutory right that applies to you.

Where a statutory right applies, Bridally will process the relevant cancellation or refund in accordance with the applicable law.

5. DEFECTIVE OR CORRUPTED FILES

If a Digital Product you receive is defective, corrupted, incomplete or materially unusable due to an error on our part, please contact us.

We will first endeavour to provide a corrected or replacement file.

If the problem cannot reasonably be corrected or the applicable law requires another remedy, we will provide the appropriate remedy, which may include a refund.

6. PRODUCT DOES NOT MATCH ITS DESCRIPTION

If you believe that the Digital Product you received is materially different from the product described on the relevant Bridally product page, please contact us.

We will investigate the issue.

Where appropriate, we may:

  1. provide the correct product;

  2. provide the missing or corrected files;

  3. provide a replacement; or

  4. issue a refund or other remedy where required by law.

Minor differences in colour, screen appearance, formatting or display caused by your device, software, printer or third-party platform will not necessarily constitute a product defect.

7. DOWNLOAD OR ACCESS PROBLEMS

If you have paid for a Digital Product but cannot access or download it because of a technical problem caused by Bridally, please contact us.

We will make reasonable efforts to restore access or provide an alternative delivery method.

Before contacting us, please check:

  • Your email address is correct;

  • Your spam or junk folder;

  • Your internet connection;

  • Your device has sufficient storage;

  • You are using compatible software; and

  • The download link has not expired.

If the problem is caused by Bridally, we will work with you to resolve it.

8. WRONG EMAIL ADDRESS

Customers are responsible for providing a correct email address during checkout.

If a Digital Product was delivered to an incorrect email address because the customer entered incorrect information, please contact us as soon as possible.

Where reasonably possible, we will assist you in obtaining access to your purchase.

9. DUPLICATE PURCHASES

If you accidentally purchase the same Digital Product more than once, please contact us as soon as possible.

Where we can verify that the duplicate purchases were made by the same customer and relate to the same product, we may, at our discretion, refund the duplicate transaction or provide another appropriate solution.

This does not apply where different products, bundles or product versions were intentionally purchased.

10. ACCIDENTAL PURCHASES

If you believe that you placed an Order accidentally, contact us immediately.

If the Digital Product has not yet been delivered or accessed, we may be able to cancel the Order before delivery.

If the product has already been delivered or accessed, the availability of a refund will depend on the circumstances and applicable law.

11. CANVA AND OTHER THIRD-PARTY PLATFORMS

Some Bridally products may require Canva, Google Docs, Google Sheets, Microsoft Excel, Microsoft Word or another third-party platform.

Bridally does not control these platforms.

A change to a third-party platform's:

  • features;

  • pricing;

  • availability;

  • account requirements;

  • file compatibility;

  • templates;

  • permissions; or

  • functionality

does not automatically entitle a customer to a refund from Bridally.

Where a Bridally product is specifically advertised as requiring a particular third-party platform, the relevant product description should be reviewed before purchase.

If the Bridally product itself is defective or materially different from its description, please contact us.

12. SOFTWARE AND DEVICE COMPATIBILITY

You are responsible for ensuring that your device and software are capable of opening and using the purchased Digital Product.

Before purchasing, please check any compatibility requirements shown on the relevant product page.

Bridally cannot guarantee compatibility with every device, operating system, browser, application or software version.

13. PRINTING

Some Bridally products are intended to be printed.

Print quality may vary depending on:

  • Your printer;

  • Paper type;

  • Ink or toner;

  • Printer settings;

  • Screen calibration;

  • Local printing services; and

  • Other technical factors.

Differences in printed colours or quality caused by your printer, paper, screen or printing service do not necessarily constitute a defect in the Digital Product.

14. SALE ITEMS AND DISCOUNTED PRODUCTS

Discounted products remain subject to this Policy.

A product being discounted does not remove any statutory consumer rights that apply to the transaction.

Unless otherwise required by law, a discount does not create a separate entitlement to a refund.

15. BUNDLES

Where multiple Digital Products are sold together as a bundle, the bundle is treated as a single purchase for purposes of voluntary refund requests.

If one or more files in a bundle are defective, please contact us so that we can investigate and, where appropriate, provide replacement files or another appropriate remedy.

16. PROMOTIONAL CODES

If you used a promotional code or discount when placing your Order, any refund will ordinarily be calculated based on the amount actually paid, subject to applicable law.

A promotional code itself has no cash value unless expressly stated otherwise.

17. HOW TO REQUEST ASSISTANCE

To request a refund, replacement or assistance with a Digital Product, contact:

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Please include:

  • Your full name;

  • Email address used at checkout;

  • Order number;

  • Date of purchase;

  • Product purchased;

  • Description of the issue; and

  • Screenshots or other relevant information where appropriate.

Providing this information helps us investigate your request more quickly.

18. REFUND PROCESS

Where Bridally approves a refund, we will generally process the refund using the original payment method where reasonably possible.

The time it takes for the funds to appear in your account may depend on your payment provider, bank or card issuer.

Where a refund is required by applicable law, it will be processed within the timeframe prescribed by that law.

19. REFUND REVIEWS

We may request reasonable information from you to verify:

  • Your Order;

  • The product purchased;

  • The nature of the problem;

  • Whether the product was delivered; and

  • Whether a technical issue exists.

We will not unreasonably delay a valid refund or remedy request.

20. UNAUTHORISED DISTRIBUTION

A customer who shares, uploads, redistributes or resells a Bridally Digital Product without permission may have their access to Bridally products suspended or terminated.

Unauthorised distribution does not create an entitlement to a refund.

Bridally reserves its rights in respect of copyright infringement and unauthorised distribution.

21. FRAUDULENT OR ABUSIVE REFUND REQUESTS

Bridally reserves the right to investigate suspected fraudulent or abusive refund activity.

This may include situations where a customer:

  • Repeatedly requests refunds after downloading products;

  • Provides false information;

  • Attempts to obtain products without paying;

  • Shares purchased products and subsequently requests a refund;

  • Uses multiple accounts to circumvent restrictions; or

  • Engages in other fraudulent activity.

Any action taken by Bridally will remain subject to applicable law.

22. NO WAIVER OF LEGAL RIGHTS

This Policy does not limit any right, remedy, warranty, guarantee or protection that applies to you under South African law and cannot lawfully be excluded.

If any provision of this Policy conflicts with a mandatory legal requirement, the mandatory requirement will prevail to the extent of the conflict.

23. CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time.

The latest version will be published on Bridally.co.za with the applicable “Last Updated” date.

Changes will not affect rights that have already accrued under applicable law.

24. CONTACT DETAILS

Bridally.co.za

Legal business name: [INSERT LEGAL ENTITY NAME]

Registration number: [INSERT]

Physical address: [INSERT]

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Customer support: [INSERT]

Website: Bridally.co.za

25. OUR APPROACH

Our goal is to make purchasing from Bridally simple and fair.

If something goes wrong with your Digital Product, please contact us before assuming that you are not eligible for assistance. We will investigate the issue and work with you to find an appropriate solution in accordance with this Policy and applicable South African law.

Bridally.co.za — Making wedding planning beautifully simple.